Golder Ranch Fire District (GRFD) leadership wanted to ensure that they were maximizing the functionality of RescueNet® Billing software from ZOLL Data Systems. With that in mind, GRFD leadership decided to hire the ZOLL AR Consulting team to conduct an independent audit of their billing processes to help them identify where they could improve staff proficiency and RescueNet Billing system effectiveness. Their investment in their people and processes empowered the billing team to take full advantage of the tools they have and optimize their revenue cycle, regardless of how payer mix or revenue sources evolve.
Top goals for the engagement were to:
of Opportunity
As part of this consulting assignment, the ZOLL AR consulting team reviewed GRFD’s billing processes and outlined specific areas to improve performance. They also installed, ran, and analyzed reports assessing GRFD’s AR health in advance of on-site visits. Then, the ZOLL AR consulting team conducted a three-day site visit. They deployed strategies that now allow GRFD staff to spot and address problematic accounts receivable trends before they become significant issues.
Highlights of action items completed in this three-week project include:
GRFD’s investment proved to be a wise one. As a result of the consulting project, the agency saw significant and immediate increases in revenue, as well as significant savings on the time spent by staff on billing activities. Highlights include:
GRFD received a 2022 ZOLL Pulse Award on May 10, 2022, at ZOLL Summit. Presented annually, the awards recognize agencies that are committed to improving operational efficiencies, and as a result, driving better clinical and financial outcomes.