Mayo Clinic Ambulance (Mayo Clinic) pursued an integrated platform that would allow them to advance patient care, medicine, and service, while also being able to meet high-quality security standards. Mayo Clinic had also requested a software suite that would be flexible and upgradeable to develop smarter ways to dispatch and provide quality care. With near-term goal of switching their software to a cloud-based model, Mayo Clinic envisioned an integrated platform that would enable them to create more concise and intelligent data management and reporting over the long term.
Since 2001, Mayo Clinic has been using RescueNet Dispatch, Billing, ePCR, CaseReview Premium, and ZOLL Respond. Together, these products have been extremely valuable for Mayo Clinic’s crew communications, data monitoring, patient reporting and charting, and for establishing clear revenue cycle management for cost control. The collaborative relationship between Mayo Clinic and ZOLL Data Systems has resulted in an ongoing dialogue to discover opportunities to continuously improve solutions that support data-driven care.
With their ZOLL Data Systems solution suite, Mayo Clinic has been able to reap more benefits such as cost savings, ease of team communication, and a commitment to providing quality patient care. Mayo Clinic has been able to advance several initiatives with the help of ZOLL products, such as launching a large community paramedicine program, studying and evolving cardiac arrest data and protocols, and performing more intelligent dispatch. Highlights of results include: