Mutual Aid EMS operates 14 ambulance stations across a 924 square-mile service area. Agency leadership saw tremendous opportunity to improve operational efficiency and strategically position units to better serve their communities. They also understood the importance of data availability and robust reporting, both at the station and organization levels, to support quality initiatives and strategic planning.
Their forward-thinking team envisioned an integrated, scalable solution that could provide the foundation for performance improvements and put resources where they’re needed faster.
Mutual Aid EMS invested in a new, integrated EMS software system comprised of hosted RescueNet Dispatch Premium CAD, ZOLL Respond, ZOLL emsCharts, and hosted RescueNet Billing. For the first time, agency management now has access to comprehensive operational data.
They can analyze information to support clinical, operational, and financial decisions for the 14-station system overall, or by individual station. The wealth of available data gives management greater confidence when making strategic decisions about patient care services, as well as when forecasting demand and financial performance.
In addition to enabling data-driven decisions, Mutual Aid EMS’ integrated approach to technology has streamlined communication between dispatch and crews. Documentation is easier, and the billing team can access data from the patient encounter. Outcome highlights include:
Mutual Aid EMS received a 2022 ZOLL Pulse Award on May 10, 2022, at ZOLL Summit. Presented annually, the awards recognize agencies that are committed to improving response times and driving better clinical and financial outcomes.