Communications centers have always been essential for emergency medical services (EMS). As EMS agencies expand their scope into value-based services, the evolving role of the communications center cannot be understated. To add value to the EMS transformation, communications centers will no longer simply take a call and dispatch a resource.

Watch Matt Zavadsky of MedStar Mobile Healthcare as he shares a vision of the future for communications centers and demonstrates how that future is already in play in some agencies. You’ll learn just how valuable communications centers can be to EMS agencies by:

• Utilizing technology to dynamically pre-position resources

• Identifying special classifications of callers

• Designing response plans based not only on the type of call, but on the type of patient

• More effectively triaging calls and even facilitating some services

• And much more