Unresolved self-pay accounts for ambulance transports continue to plague the EMS industry. Agencies have both a financial need and an obligation to pursue copays and patient deductibles.
Join us for the webinar, “Better Management of Self-pay Ambulance Accounts,” to get up to speed on the latest regulatory changes that EMS billers must understand to pursue, resolve, and report on self-pay accounts.
Plus, EMS industry billing expert, Maggie Adams, will share:
- A simple approach to identifying the problems in the revenue cycle management process that cause unresolved patient-pay accounts and effective strategies to improve these issues
- Step-by-step actions agencies can take to better manage incoming patient calls, including how to diffuse tension during difficult conversations
- Proven strategies for negotiating financial responsibility with patients
- Helpful improvements in technology and patient account follow up you can use now
- Tested methods for resolving self-pay accounts that many may not be aware of
- Practical ways to working with patients who are experiencing financial hardship, bankruptcy, and/or those who need additional time to make payments or resolve insurance issues
