The practice of zero-day billing — billing as soon after the date of service as possible — was meant to promote cash flow. Yet, changes in commercial healthcare have rendered this once tried-and-true approach obsolete. Today, high deductible insurance plans and patient out-of-pocket costs have ballooned, leading to increased bad debt on EMS providers’ books.
A new approach, called “right-day billing,” can help reduce bad debt and maximize revenue by factoring in deductible status, optimizing claim submission timing, and shifting primary financial responsibility back to payers.
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Kristin Whitt is the Director of ARO Operations for ZOLL Data Systems. Prior to her current role, Kristin was the director of operations and support for ZOLL AR Boost. She started her career in the healthcare industry as an operations manager for a pediatric emergency physician group, helping the group streamline its business and billing practices. Her background and industry knowledge allows her to collaborate with customers to optimize their revenue cycles.
Tyler Williams is the Director of Strategy, AR Optimization for ZOLL Data Systems and helps ensure that customers have access to high quality data reflecting the patient’s unique financial characteristics to enable optimal and compliant reimbursement. He is a successful entrepreneur whose experience in healthcare reimbursement, business, and data combine to provide deep industry insight into the challenges faced by medical providers and healthcare professionals. As the RCM Director of a large, pediatric emergency medicine firm in the 1990s, Tyler experienced the challenges of bad payer tactics and obtaining accurate and timely payer information from the patient. His struggles inspired him to pioneer what the industry now knows as insurance discovery and healthcare identity (or demographics verification) and to launch the company, Payor Logic.
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