How Our Agency Turned a COVID Crisis Into an Opportunity To Embrace Remote Dispatching
Feb 21, 2023
4 min read
During the early days of the COVID-19 pandemic, our dispatch team was hit hard with the virus. Five dispatchers tested positive for COVID,...
How To Humanize Data and Empower Every Position in Your EMS Organization
May 20, 2021
4 min read
(6 min read) When was the last time you heard your field-level providers talking about unit hour utilization (UHU), time on task, and other...
How to Drive EMS Billing Efficiency (& Revenue) Like a PRO!
Jan 30, 2018
4 min read
When you walk into a Subway sandwich shop, you are expected to pay for your sub before you eat it. What if, instead of paying for that...
How Road Safety Enhances the Patient Experience & Why it Matters
Oct 10, 2017
3 min read
In October of 2016, I had the misfortune of riding in an ambulance, not as a paramedic, but as a patient. As unfortunate as the events...
5 Ways to Guarantee a Culture of Safety “Sticks”
Jun 20, 2017
2 min read
The term, “Culture of Safety” seems to be at the forefront of EMS blogs and discussions. Every time you log onto a social media page or...