When Classic Air Medical (Classic Air) looked to upgrade their billing software, they had two goals in mind: 1) restructure the billing department into separate, specialized teams for initial billing, claims submission, and follow-up; and, 2) find a user-friendly software solution that automated the demographic and insurance verification processes, and provided a faster, more streamlined billing experience.

Setting Sights on More Efficient Billing

Classic Air evaluated several software options before choosing ZOLL® Billing, both for its seamless integration with their existing electronic patient care report (ePCR) software, ZOLL emsCharts,® and for its many built-in revenue cycle management (RCM) optimization tools such as Demographic Verification, Insurance Discovery, and Insurance Verification.

Together, this ePCR integration and RCM optimization allowed them to find more complete, accurate patient demographics in real time, automatically find active, billable insurance, and provide a much more efficient billing workflow.

How ZOLL Billing Sparked the Operational Flame

Successfully restructuring Classic Air’s billing department also meant needing a software solution that allowed for better collaboration between team members. ZOLL Billing was able to help them achieve just that through faster and more intuitive pre-billing and coding processes. By working within tabs on the same claim, team members could switch between different parts without data lagging behind or having to bounce between new windows.

All of these improvements helped Classic Air save time, resources, and improve their overall clean claims rate. Read the case study to learn how Classic Air drilled down their self-pay volume, grew their net cash collections and revenue year-over-year, and how ZOLL Billing became the catalyst for the company’s successful billing restructuring process.