It’s not a rare occurrence for patient care documentation to have many holes, inaccuracies, and deficiencies that make submitting clean claims difficult. When medics are rushing to capture demographic and insurance information, billers can receive documentation that is unreliable, slowing down the billing process and marking it hard to bill for the highest allowable level of service, negatively affecting revenue.

Achieve Billing Success With These Best Practices

Producing a clean electronic patient care report (ePCR) that easily progresses claims through their lifecycle should be the goal of every emergency medical service (EMS) agency, and there are proven ways to optimize ePCRs. Examples include:

• Creating a quality assurance/quality improvement (QA/QI) workflow, while also placing more of a focus on this area
• Taking advantage of software integrations and utilizing the automated technology that comes with them
• Putting a greater emphasis on details
• Devoting more time and resources to training staff on how to complete ePCRs according to standards your agency has in place
• Making a concerted effort to open up more lines of communication between billing staff and crews

In the article, “5 ePCR best practices for EMS billing success,” we delve into each of these best practices in detail, explaining how to implement them with staff buy-in. Read the full article to learn how these best practices contribute to billing success.

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